Erainfotech Legal Agreements and Policies

Erainfotech – Universal Terms of Service Agreement

Last Revised: 29-10-2026

Please read this Universal Terms of Service Agreement with care. It explains your legal rights, duties and remedies, and it contains waivers, limits on our liability, your indemnity in our favour and the way disputes are resolved. To the extent the law allows, disputes under these terms are settled through individual arbitration and not through a court trial or a class proceeding.

1. Overview

This Universal Terms of Service Agreement (the “Agreement” or “UTOS”) is a contract between Erainfotech, together with any affiliate that delivers Services under it (collectively “Erainfotech”), and you. It takes effect on the day you first use any Erainfotech website that links to it (the “Site”) or on the day you accept it electronically, whichever comes first. It governs your use of the Site and of every product or service you buy or access through it (the “Services”).

If you use any AI-based feature, tool or capability offered on the Site, our AI Terms of Use apply to that use as well. Some Services come with their own agreements (“Services Agreements”). These add to this Agreement and do not replace it. If the two clearly conflict, this Agreement prevails unless the Services Agreement says otherwise in express words.

“We”, “us” and “our” mean Erainfotech. “You”, “your”, “User” and “customer” mean the business customer who accepts this Agreement, accesses your account or uses the Site or Services. A “business customer” includes: (i) anyone acting in a business or professional capacity; (ii) any company, firm, partnership, organisation, sole proprietor, freelancer or contractor; (iii) any individual using the Services for professional ends such as personal branding, an online presence, career growth or networking; and (iv) any individual who obtains Services to protect or manage a name, brand or reputation for business or professional reasons. Our Services are not meant for private, personal or household use, and this restriction overrides any contrary statement in a product description, agreement or policy. This Agreement gives no rights to third parties, except the third-party rights set out in Section 25.

2. Changes to the Agreement, Site or Services

We may amend this Agreement and any policy that forms part of it at any time, at our sole discretion. Amendments become effective as soon as they are posted on the Site (Section 25 has its own procedure for changes). If you keep using the Site or Services after an amendment, you accept the Agreement as amended. If you do not agree, you must stop using them.

We may also tell you about changes by email, so please keep your account details current. We are not responsible if you miss a notice that was sent to the email address on your account. We may end your use of the Services if you breach this Agreement. We may modify, change or withdraw any part of the Site or Services, including prices and fees, at any time.

3. Eligibility and Authority

The Site and Services are offered only to business customers who can enter into binding contracts. By using them you confirm that you: (i) are at least eighteen (18) years old; (ii) are a business customer; (iii) are legally capable of entering into a contract; (iv) are not located in a country under a government embargo or sanctions that apply to us; (v) do not appear on any list of persons with whom trade is prohibited; and (vi) are not otherwise barred by law from buying or receiving the Services.

If you accept this Agreement for a company or other entity, you confirm that you have the authority to bind it, and “you” then means that entity. If it turns out that you lacked such authority or misrepresented it, you become personally responsible for all obligations under this Agreement, including payment. We are not liable for acting on any instruction or document we reasonably believe is genuine and comes from your authorised representative.

Where we doubt the authenticity of an instruction or document, we may ask for further verification, though we are not obliged to do so. Using the Services means you have entered a business relationship with us, and you are bound by every transaction made by you, your agents or anyone using your account, whether or not you authorised it at that moment.

4. Your Account

Some features and Services need an account. You confirm that all details you give are accurate, current and complete, and you will keep them that way. If we have reason to believe your details are false or outdated, we may suspend or close your account at our discretion.

You are solely responsible for everything that happens under your account, authorised or not, and must keep your login, password, payment methods and PIN secure. We suggest changing your password at least once every six months. Tell us immediately about any breach or unauthorised use. We are not liable for losses caused by unauthorised use, but you may be liable for losses we or others suffer because of activity on your account.

5. General Rules of Conduct

You agree that:

• Your use of the Site and Services, and anything you submit, will follow this Agreement, any applicable Services Agreement or policy, and all local, national and international laws.
• You will not collect, harvest or allow others to collect any User Content or non-public or personal information about any other person or entity without their prior written consent.
• You will not use the Site or Services (in our sole judgment) in a way that:
  • is unlawful or harmful, or encourages unlawful or harmful acts;
  • exploits children or involves child sexual abuse material;
  • promotes or encourages self-harm or suicide;
  • promotes or carries out terrorism or violence against people, animals or property;
  • involves spam, unsolicited bulk messages, hacking or cracking;
  • breaks laws on online pharmacies or the sale of prescription medicines without a valid prescription;
  • breaks laws against sex trafficking or facilitates prostitution or trafficking;
  • infringes the intellectual property rights of anyone;
  • violates the privacy or publicity rights of anyone, or breaches a duty of confidentiality you owe;
  • interferes with the operation of the Site or Services;
  • contains or installs viruses, worms, trojans or any code meant to damage or limit software or hardware; or
  • contains false, deceptive or unsubstantiated claims about Erainfotech or its Services (your right to post an honest review is not affected).
• You will not use the Site or Services to violate consumer protection, privacy or equality laws.
• We may call you about your account, and you consent to those calls being recorded in full, even if the representative does not ask again. Recordings may be used as evidence in any legal proceeding involving Erainfotech.
• By giving us a phone number you consent to receive marketing calls, including automated or pre-recorded ones, and by giving a mobile number you consent to marketing text messages. This consent is not a condition of any purchase. Message and data charges may apply.
• We may refuse, cancel, suspend or limit access to the Site or any Service (including cancelling or transferring a domain registration) for any user whose account was earlier terminated or suspended, or who has engaged in improper or unlawful activity on an Erainfotech site or service.
• If an order or account shows signs of fraud, abuse or suspicious activity, we may cancel the related Services and close linked accounts. If we determine that fraud has taken place, we may take legal action and you may be liable for our losses, including legal costs. To contest a cancellation, freeze or closure, please contact our support team.

6. Protection of Your Personally Identifiable Information

We may process personally identifiable information (“PII”) about you, your customers and anyone using the Services, including visitors to any website you host with us. Where we process PII for our own purposes in providing the Services, we act as the data controller and our Privacy Notice applies. Where we process PII on your behalf as part of the Services, we act as the data processor and the Data Processing Addendum for the relevant Service applies.

7. User Content

Some features, including hosted Services, let users view, post, publish, share, store or manage: (a) ideas, opinions, recommendations or advice, such as forum posts, contest entries, reviews and photos for social media activity (“User Submissions”); (b) creative content such as writing, art, music, photos and videos; and (c) information about their business or customers (together with User Submissions, “User Content”). Everything submitted through your account or processed for you counts as User Content.

You must not post content that breaches this Agreement (including Sections 5, 7 and 17) or any law (“Prohibited Content”). By posting or processing User Content you confirm that you own it or hold every licence, consent and permission needed to distribute it, that it contains no Prohibited Content and that it does not violate anyone’s rights. You alone are responsible for your User Content and for the legal requirements and consequences of distributing it.

User Submissions

User Submissions are voluntary. They create no confidential relationship and no duty on us to keep them secret or to use them, and no payment is due for any use we make of them. We may already be developing similar material or know of it from other sources. Erainfotech owns exclusive rights in all User Submissions posted on the Site and may use and share them for any purpose, commercial or otherwise, without credit or compensation.

Other User Content

When you post or publish other User Content on the Site or through the Services, you authorise us to use it as the Site, this Agreement and any applicable Services Agreement contemplate. You grant Erainfotech a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to use, copy, distribute, adapt, combine, display and perform that content in connection with the Site, the Services and the business of Erainfotech and its affiliates, including promotion and redistribution in any media, without payment, permission or notice. You also grant every other user of the Site a non-exclusive licence to access your User Content (except content marked “private” or “password protected”) and to use it as the Site’s functions and this Agreement allow.

These licences end within a commercially reasonable time after you delete the content from the Site, although we may keep server copies (without distributing or displaying them) and may keep content already built into derivative works as permitted by a Services Agreement. The licences are otherwise perpetual and irrevocable. We will not use content you have marked “private” or “password protected” to promote the Site or our business. If we host your website or content, you keep your ownership or licensed rights in all User Content other than User Submissions.

Erainfotech Data

User Content does not include “Erainfotech Data”, which means: (a) all information about our business and the delivery of the Services, including PII about you and your staff or representatives; (b) data about your account, transaction history, use of the Services and identity verification; and (c) subject to data protection law, PII that has been aggregated, pseudonymised or anonymised under a Services Agreement. You have no rights in Erainfotech Data under this or any other agreement.

8. Availability of the Website and Services

Subject to this Agreement and our policies, we will use commercially reasonable efforts to keep the Site and Services running round the clock. You accept that the Site may at times be unavailable for reasons such as equipment faults, scheduled maintenance, repairs or replacements, or events outside our reasonable control, including network failures, hostile attacks and congestion. We cannot guarantee uninterrupted availability and accept no liability for it.

9. Product Credits

Where we give you a product credit (“Credit”), whether for a particular product or free with another purchase (the “Purchased Product”), the Credit is valid for one year, requires a valid purchase, and ends if the Purchased Product is deleted, cancelled, transferred or not renewed. An unredeemed Credit expires one year after the Purchased Product was bought.

After a Credit is redeemed and the first term ends, the Purchased Product renews automatically at the then-current renewal price until cancelled. You can stop auto-renewal in your account or through customer support. If the Purchased Product included a free domain and you cancel it, the domain’s list price (with no promotion or discount) is deducted from your refund. For free Credits, we may swap the Credit for a similar product at our discretion.

10. Monitoring and Moderation of Content; Restrictions Policy

You must not provide, post, publish or share any Prohibited Content through the Site or any Service. We do not normally pre-screen User Content, but subject to law we may do so and decide whether it is suitable and compliant, for example by screening for suspected child sexual abuse material and acting on it.

We may remove any User Content, and suspend or end your access to the Site or Services, for Prohibited Content or any other breach of this Agreement at any time without prior notice. Allowing a violator to continue does not waive our right to reverse that decision later, particularly for repeat offenders. If we end your access, we may delete the data and files you stored on our servers.

We may also review use of the Services and account activity for risks to Erainfotech or its systems, and may adjust the configuration or settings of any Service, account or hosted environment that we believe poses such a risk.

11. European Union Digital Services Act (“DSA”) Supplemental Terms

11.1 This Section applies only if you are located in or do business in the European Union, or your use falls within the DSA. It supplements this Agreement and prevails over it where they directly conflict.

11.2 Conduct. You must not provide, publish or transmit Prohibited Content, including content that breaks the laws of the EU or any member state.

11.3 Moderation. We may act against Prohibited Content voluntarily under Section 10, and also on notices received through our Notice and Action Mechanism or on orders from EU authorities. We will process them and act on the information provided, which may involve the restrictions in 11.5 or others required by the authority.

11.4 Reporting. You may report content you consider illegal in the EU through the mechanism available in our Support Center. How we handle a notice depends on the Service concerned.

11.5 Restrictions. We may remove Prohibited Content, or suspend or end access to a whole Service (for example, disabling a hosted website), sometimes without notice. For repeat offenders who frequently supply manifestly Prohibited Content we may suspend or end access. We normally warn first, except in exceptional cases or where the law requires immediate action, and we act in a timely, diligent, objective and proportionate manner.

11.6 Unfounded notices. If a user frequently submits manifestly unfounded notices, we may suspend processing of their notices, generally after a warning.

11.7 Review. Notices and orders are generally reviewed by people. We may also use a machine-learning model to help process certain claims and detect phishing on hosted websites.

11.8 Termination. You may stop using the Services as set out in Sections 9 and 15.

11.9 Content Moderation Decisions. This applies if your issue concerns an Erainfotech online platform in the EU and relates to a decision on a notice you submitted about alleged illegal content, or a decision to remove (or not remove) content or to restrict (or not restrict) access because of Prohibited Content. You may complain by replying to the email that informed you of the decision, within six months of being informed, with any additional context. We will respond through our internal complaint-handling system. We may suspend processing of manifestly unfounded complaints from users who file them frequently, after a warning. You may also use a certified out-of-court dispute settlement body, whose decisions are not binding and which we may decline to engage with if the matter was already resolved on the same content and grounds. You may go to a competent court at any stage.

11.10 “Frequently” means two or more unfounded notices or complaints within 12 months. In deciding on a suspension and its length we consider the circumstances, such as the volume of such submissions and the seriousness and impact of the behaviour; for illegal content we also consider volume, impact, gravity and frequency. A notice may be manifestly unfounded if it clearly does not concern illegal content and rests only on personal or subjective views.

11.11 Search engine and recommender disclosure. Our Site includes a search engine for domain names. It builds results by matching the keywords or characters you enter with available domains, and if the exact name is unavailable it may show alternatives, including other extensions, which may reflect your location. Results may include items labelled “Promoted”. Your keywords are the main factor, while search history and location are secondary. You cannot currently change these parameters.

11.12 Contact. For questions on this Section, write to us at info@erainfotech.in.

12. United Kingdom Online Safety Act 2023 (“OSA”) Supplemental Terms

12.1 This Section applies only if you are located in or do business in the United Kingdom, or your use falls within the OSA. It supplements this Agreement and prevails over it where they directly conflict.

12.2 Conduct. UK users must not use, provide, publish or transmit Prohibited Content, including content that breaches the OSA. Our Online Safety Act Policy, which forms part of this Section, explains the measures we take to protect UK users.

12.3 Moderation. We may act on UK User Content under Section 10, on notices through our reporting and complaints procedure, and on regulatory orders to suspend or end Services or content that breach the OSA.

12.4 Reporting and complaints. You may report content you consider illegal or prohibited under the OSA, or complain about our OSA compliance, through our Support Center.

12.5 Restrictions. Where the OSA or a regulator requires, or where a user breaches this Agreement, we may remove Prohibited Content or suspend or end a Service, sometimes without notice and without liability or compensation.

12.6 Rights. UK users may have a right to claim for breach of contract if regulated content they uploaded is taken down or restricted, or they are suspended or banned, in breach of this Agreement. Complaints are made through the procedure in 12.4.

12.7 Contact. For questions on this Section, write to us at info@erainfotech.in.

13. Discontinued Services; End-of-Life Policy

We may stop offering any Service, or any feature or function of a Service, at any time and for any reason, without prior notice. When a Service or feature reaches End-of-Life (“EOL”), it is no longer supported from the EOL date.

Notice and migration. We will try to give you thirty days or more of notice before an EOL date. You are responsible for moving to another Service, or ceasing to depend on the old one, before that date. We will offer a comparable service for the rest of your term, a prorated store credit, or a prorated refund, as we decide. We may migrate you to the latest version of a Service with or without notice, and you accept responsibility for any loss arising from such migration. If only a feature reaches EOL and the Service keeps reasonably equivalent functionality without it, we need not provide a replacement feature or a refund.

No liability. We are not liable to you or anyone else for modifying, suspending or discontinuing any Service or feature.

14. Beta Services

We may release new Services, new features or limited previews in pre-release form (“Beta Services”). If you choose to use them: (i) they are pre-release and may not work properly; (ii) they may expose you to unusual risk of failure; (iii) they are not recommended for production or mission-critical use; (iv) we may modify or discontinue them at any time; (v) final versions may differ substantially and programs built on a Beta Service may not work with the release version; (vi) support may be limited; (vii) you will promptly give reasonable feedback, including details needed to reproduce problems; (viii) we may track your browsing behaviour, clicks, purchases and device type, and collect analytics about your use; (ix) everything about your use of the Beta Services, including your opinions, is confidential and may only be used to give us feedback; and (x) they are provided “as is”, “as available” and “with all faults”.

We may use your feedback for any purpose, including product development, and may ask to use your comments publicly in press or marketing material. Erainfotech exclusively owns any intellectual property in your feedback or arising from your use of Beta Services. To the fullest extent of the law we disclaim all statutory, express or implied warranties for Beta Services, including title, merchantability, fitness for a particular purpose and non-infringement.

15. Free and Trial Services

We may, at our discretion, offer free, trial or limited versions of products or services (“Free Experiences”), including automatically as an alternative to ending a product. We decide eligibility, duration and features, and may change, suspend or end any Free Experience at any time without notice or liability. Data, content or settings created during a Free Experience may become inaccessible or be permanently deleted when it ends. You use a Free Experience entirely at your own risk, and we give no guarantee of its availability, performance, content, data or continuity. It is provided “as is” without warranty.

16. Fees and Payments

You agree that your Payment Method may be charged by Erainfotech or by an affiliate or payment partner designated for your region. Where your payment is processed outside India, it may be handled by an affiliated or partner entity in that country, subject to our Privacy Notice.

(A) General terms, including automatic renewal

Price changes. We may change prices and fees at any time, either by posting them on the Site with immediate effect or by emailing you. For Services bought for a fixed period, new prices apply when the Service next renews.

Payment types. Unless a product-specific agreement says otherwise, you may pay by: (i) valid credit or debit card; (ii) prepaid wallet balance; (iii) UPI, net banking or direct bank debit; (iv) PayPal or another approved online wallet; (v) an international payment option; (vi) store credit balances, where available; or (vii) any other method we accept at our sole discretion (each a “Payment Method”). We may store your successful Payment Methods and use them for future purchases and renewals, including renewals for a different term or price. You can manage stored methods and renewal settings in your account. “Express Checkout” places an order and charges your designated Payment Method automatically, with confirmation sent to your account email. Keep your Payment Method valid while you have active Services. The location where payments are processed may change with the method, currency or account changes.

Refunds issued. A refund receipt only confirms that we have submitted the refund to the Payment Method used for the original sale. We do not control when it appears in your balance. The payment provider or bank sets the posting time, which can range from five business days to a full billing cycle or longer. If the provider or bank limits refunds, we may instead refund as store credit, by cheque to your address on file, or, where permitted, by bank transfer. We may also offer store credit in place of a refund even when no such limits exist.

Monthly billing date. Monthly billing follows the day of the month you purchased; if that day is after the 28th, billing falls on the 28th.

Auto-renewal. Except where the law requires, we do not keep copies of mandates, standing instructions or signed consents for auto-renewal and cannot supply them on request. You can view or change renewal settings at any time in your account.

All Services are offered with automatic renewal unless the Site says otherwise, subject to your right to cancel, opt out or terminate. Unless you switch auto-renewal off, a Service renews at the end of each term for a term of equal length (domain names may renew for the original period). We first attempt payment from the Primary Payment Method for the Service, then from any Designated Backup Payment Method, and if those fail you agree that we may charge any Alternate Payment Method on file. Renewals are charged at our then-current rates, which may be higher or lower than before. You may also renew manually for a different term, which then becomes your default term.

Reduced-term attempts: if renewal fails on every payment method, we may try to renew for the shortest term then offered for that Service, at the then-current rate. If that succeeds, the shorter term becomes your default for later renewals unless we agree or tell you otherwise. For example, if a two-year renewal fails, we may renew for one year and continue renewing yearly.

To stop renewal, cancel it through your account or contact customer support. The Service then ends at the close of the current term unless you renew manually first. If you cancel and do not renew, your Service may be interrupted or lost, and Erainfotech is not liable for that interruption or loss.

We may take part in recurring billing or account-updater programmes run by card networks and banks. If a charge fails, your card provider or bank may send us updated card details or may charge your new card on our behalf, and we will then update your payment profile. We do not guarantee that we will request or receive updated details. It is your sole responsibility to maintain your account settings, cancel products you no longer want, and keep your Payment Methods valid. Failure to do so may interrupt or end your Services, and we are not liable for it.

If we cannot charge the full amount owed, or we receive notice of a chargeback, reversal, payment dispute or penalty, we may pursue all lawful remedies, including immediate cancellation, without notice, of any domains or Services registered or renewed for you. We may charge reasonable administrative fees, at our discretion, for (i) work outside the normal scope of the Services, (ii) additional time or cost in providing them, and (iii) your non-compliance with this Agreement. Typical cases include customer service issues needing extra staff time, domain dispute proceedings requiring accounting or legal work, and recovering costs from chargebacks or payment disputes you or your bank raise. These fees are billed to your Payment Method on file.

We may show prices in several currencies. The amount shown at checkout is the amount submitted for payment. Your card issuer may add a foreign transaction fee. Whatever the currency, you may be charged GST, VAT or other local taxes and fees based on your billing address or bank country.

(B) Refund policy

The products and Services eligible for refunds are described in our Refund Policy.

(C) Prepaid wallet services

You may fund a prepaid Erainfotech wallet by bank transfer and use it to buy any Service. Funds are held by us and earn no interest for you; any interest that arises is ours to keep to cover the cost of running the wallet. We may set a minimum opening balance, and all payments must cover the full purchase amount. You bear all bank, exchange-rate and transfer fees, and we may deduct them from your wallet, and a service fee may apply when you close the wallet. Fees may change at any time by posting on the Site. You can check your balance in your account. Wallet funds can only be used through our purchase process on the Site, and a purchase is not possible unless the balance covers the entire amount including fees. If you or we end the wallet, the remaining balance is refunded net of any service fee.

(D) Pay by bank debit

If you pay by direct bank debit, you authorise a third-party payment services provider that we choose to debit the full purchase amount from your account. Such payments are non-refundable except as stated in our Refund Policy. You must keep the account active and sufficiently funded. We or the provider may decline any transaction for any reason and neither is liable for doing so. If a debit is returned unpaid, you will pay the service charge permitted by law, and we may pursue lawful remedies to recover the amount. We are not responsible for the provider’s actions. We and our providers may notify you by email, post, SMS or other reasonable means, and you are treated as having received notices that would have reached you had you used the service properly. You authorise us and our providers to contact you by auto-dialler, pre-recorded message or any other method on any phone number or email you provide.

(E) International payment options

We offer alternative international payment options through payment providers (“IPPs”). If you choose one, you confirm that you have already accepted that IPP’s own terms and allow it to debit the full purchase amount, any exchange-rate conversion fee and any other IPP charges from your funding source. IPP fees can change without notice from us. You must keep your funding source current and funded. We or the IPP may decline any transaction, without liability. We start fulfilling an order only after the IPP confirms payment, which may take hours or days. If no confirmation arrives within thirty days, we may cancel the order and you must start again. You may cancel a pending order in your account, and payments received on cancelled orders are refunded to the original method when possible.

If, when payment is confirmed, the Service is no longer available, the order was cancelled, or the amount differs so that you are over- or under-funded, we may automatically refund the difference (partial refund if over-funded, full refund if under-funded). Where the IPP limits refunds, we may refund as store credit or bank transfer. The IPP may keep its own fees on refunded transactions, so refunds are net of such non-refundable third-party fees unless stated otherwise.

(F) Store credit balances

A credit issued to your account (“Store Credit”) may only be used to buy Services. You may apply it to future purchases, and you authorise us to apply it to upcoming renewals, outstanding administrative fees, chargebacks and other account-related fees, including partial payments. We are not responsible for loss of products caused by an inability to collect funds from your Payment Methods or Store Credit. Credits are applied in the currency selected at checkout, oldest first, and credits held in another currency are converted at our daily rate, possibly with an administrative fee. Store Credit is non-transferable, usable only in the account that earned it, and may expire as the law permits. Complimentary Store Credit expires two years after issue, or sooner or later if we state a different period in your account. If we terminate your account, remaining Store Credit is forfeited. You agree that Store Credit is treated as a potential product discount and not as funds held in trust, and it earns no interest for you.

(G) Expired domain purchases

For expired domain names bought through your account, you must pay within forty-eight hours of the auction closing, covering the winning bid plus the one-year renewal or transfer fee and any registry fee. If you do not, we may charge any valid Payment Method on the third day after closing. If we cannot collect, you may lose the right to the domain.

(H) Round-up for charity

If you take part, you authorise us to donate either an amount you choose, or the difference between your total and the next whole rupee, to a small-business relief fund. We will take reasonable steps to ensure the donation is properly passed on, and it is not eligible for a refund or Store Credit.

(H) Buy now, pay later options

If you use an instalment or financing option, Erainfotech is not liable for any interest, late fee, other charge, collection action or change in credit score that arises from it. Repayment may be governed by your agreement with a third party for which we are not responsible. Any repayment illustration we show is not binding, and terms such as down payment, late fees or interest are set by that third party and may change. We are not responsible for disclosing or failing to disclose repayment terms, which you must check yourself. Certain instalment plans apply only to the selected term and may renew for the full amount unless you renew manually with another instalment.

(I) Payouts from Erainfotech

We will pay any amount owed to you by the payment method you choose, subject to these terms (“Payout”). To receive one you must set up a payee, link it to your account and give us the documents we need. We may delay, hold or suspend a Payout to comply with laws, court orders or government requests (including tax compliance), or if your information is missing or incomplete. Supported methods, fees and minimum thresholds are published on the Site. If we cannot complete a Payout, or receive a reversal, dispute or penalty, you agree we may pursue lawful remedies, and we may deduct related costs from amounts owed to you or debit them from your payout account. Fees may change at any time by posting on the Site.

(J) Subscriptions

For subscription bundles bought through your account, you commit to twelve months of a monthly subscription. If you cancel within the first 180 days of that commitment, an early cancellation fee applies and you must pay it.

17. Additional Reservation of Rights

We reserve the right to access the Site, any account and any data you host through the Services, and to refuse, cancel, suspend, lock or change access to or control of any account or Service (including cancelling or transferring a domain), for any reason in our sole discretion, including: (i) to correct our own mistakes in offering or delivering Services; (ii) to protect the stability of, and correct mistakes by, any domain registry or registrar; (iii) to support fraud and abuse prevention; (iv) to comply with court orders and applicable laws; (v) to respond to law-enforcement requests, including summons; (vi) to comply with a dispute resolution process; (vii) to defend any actual or threatened legal action regardless of its merit; (viii) to avoid civil or criminal liability for Erainfotech and its officers, directors, employees and agents, including where you have sued or threatened to sue us; (ix) to respond to what we consider excessive complaints about your account, domains or website content that could harm our business, operations, reputation or shareholders; or (x) to respond to conduct inconsistent with our ethical values or standards.

We may review every account for excessive space and bandwidth use, and may end accounts or add fees where permitted levels are exceeded. We may end any Service or account without notice if you harass or threaten Erainfotech or its officers, directors, employees or agents.

Erainfotech Content. Apart from User Content, everything on the Site and within the Services, including text, software, scripts, source code, APIs, graphics, photos, sounds, music, videos, interactive features, trademarks, service marks and logos (“Erainfotech Content”), is owned by or licensed to us in perpetuity and protected by copyright, trademark, patent and other laws in India and abroad. It is supplied “as is”, “as available” and “with all faults” under a limited, non-exclusive, non-transferable, non-sublicensable licence for your internal business use with your authorised use of the Site and Services. You may not download, copy, reproduce, distribute, transmit, display, sell, license, modify or otherwise exploit it without our prior written consent. No other right or licence is granted, and all rights not expressly granted remain with us.

18. No Spam; Liquidated Damages

No spam. We do not tolerate spam. We monitor traffic to and from our servers for signs of it and operate a complaint desk for spam abuse. Spam means unsolicited commercial email, unsolicited bulk email or unsolicited fax sent as advertising or solicitation without the recipient’s prior confirmed written consent. It includes, among others:

• email messages;
• newsgroup postings;
• system pop-up messages and adware or spyware messages;
• instant messages;
• chat room advertisements;
• guestbook or website forum postings;
• fax solicitations; and
• text, SMS or RCS messages.

Our servers and Services may not be used for any of the above. You must obey all laws in the regions where you use or direct use of the Site and Services, including India’s telecom and data protection rules and, where relevant, the CAN-SPAM Act and the Telephone Consumer Protection Act of the United States, as well as this policy. Commercial or bulk messages may only go to recipients who have opted in, and must carry a valid return and reply-to address, the sender’s physical address and a clear way to unsubscribe. We may ask for conclusive proof of opt-in.

If we determine that an account, product or Service is linked to spam, we may redirect, suspend or cancel your account, hosting, domain registration, mailboxes or other Services. We may require you to confirm by email that you will stop, and to pay a non-refundable reactivation fee before service is restored. Please report suspected spam to us by email or through our spam complaint desk.

Liquidated damages. We may immediately end any account that we believe, in our sole discretion, is sending or connected with spam or unsolicited bulk email. If actual damages cannot reasonably be calculated, you agree to pay liquidated damages of INR 100 for each spam or unsolicited bulk message sent from or connected with your account.

19. Trademark and Copyright Claims

Erainfotech supports the protection of intellectual property and follows applicable copyright takedown procedures. To file a trademark complaint for a mark you hold as a valid registration, or a copyright takedown notice or counter-notice for material in which you hold genuine copyright, please follow our Trademark/Copyright Infringement Policy.

20. Links to Third-Party Websites

The Site and Services may link to websites we do not own or control. We take no responsibility for their availability, content, terms or privacy practices, and we do not endorse or edit their products, services or content. By using the Site or Services you release us from all liability arising from your use of any third-party website. We encourage you to read the terms and privacy policies of every site you visit.

21. Disclaimer of Representations and Warranties

You agree that you use the Site and Services at your own risk, and that they are provided “as is”, “as available” and “with all faults”. Erainfotech, its officers, directors, employees, agents and third-party providers disclaim all statutory, express or implied warranties, including title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. We make no representation about the accuracy, completeness or content of the Site or of any linked site, about the Services, or about any action or failure to act that is consistent with this Agreement, and we assume no liability for them.

Auto-generated outputs, such as text, logos, names and slogans, have not been reviewed for accuracy or intellectual property clearance. We give no representation, warranty or guarantee about their accuracy or reliability, or that they will not infringe third-party rights, and you should seek independent legal advice before relying on them.

No oral or written information or advice from us, our officers, directors, employees, agents or support staff, or our third-party providers, is legal or financial advice or creates any warranty about the Site or Services, and you should not rely on it. These disclaimers apply to the fullest extent permitted by law and survive termination or expiry of this Agreement.

You confirm that you obtain the Services for business, trade or professional purposes and not for private, personal or household use. To the extent permitted by law, implied warranties or conditions that apply to consumer contracts do not apply to this business-to-business Agreement.

22. Limitation of Liability

In no event will Erainfotech, its officers, directors, employees, agents or third-party providers be liable to you or anyone else for any indirect, incidental, exemplary, fixed, enhanced, special, punitive or consequential damages, including those that may result from: (i) the accuracy, completeness or content of the Site or of linked sites; (ii) the Services or linked sites; (iii) personal injury or property damage; (iv) third-party conduct; (v) unauthorised access to or use of our servers and the content, personal or financial information stored on them; (vi) any interruption or stoppage of the Site, Services or linked sites; (vii) viruses, worms, bugs, trojans or similar code transmitted through the Site or Services, or their removal; (viii) review, scanning, access to or modification of the Services you use, including hosted environments; (ix) User Content or content that is defamatory, harassing, abusive, harmful to minors or protected classes, obscene or otherwise objectionable; (x) any loss or damage, including loss of profit, whether direct or indirect, or breach of contract arising from use of the Site or Services, on any legal or equitable theory and even if we were told such damage was possible; or (xi) any auto-generated output created through the Services.

In addition, you agree that our total aggregate liability will not exceed the greater of INR 50,000 or the fees you paid to us for the affected Service in the twelve months before the claim arose. These limits apply to the fullest extent permitted by law and survive termination or expiry of this Agreement, your account or your use of the Services.

23. Indemnity

You agree to protect, defend, indemnify and hold harmless Erainfotech and its officers, directors, employees, agents and third-party service providers from all third-party and first-party claims, demands, costs, expenses, losses, liabilities and damages of any kind (including reasonable legal fees) arising directly or indirectly from: (i) your use of and access to the Site or Services; (ii) your breach of any provision of this Agreement or of any policy or agreement incorporated into it; or (iii) your violation of any third-party right, including intellectual property or other proprietary rights. This duty survives termination or expiry of this Agreement, your account and your use of the Services.

24. Compliance with Local Laws and All Other Laws

We do not claim that the content on the Site or in the Services is appropriate in every country or jurisdiction, and access from places where such content is unlawful is prohibited. Users who access the Site or Services are responsible for complying with all applicable local, state, national and international laws, rules and regulations.

25. Disputes: Binding Individual Arbitration; Waiver of Class Actions and Jury Trials

Please read this Section carefully. If a dispute arises between you and Erainfotech, the parties agree to proceed as follows, except where the law prohibits it. Any subsection that is prohibited by law in your jurisdiction will not apply to you there.

(A) Definitions

We hope no dispute ever arises. If one does, this Section applies, except for matters governed by the Uniform Domain Name Dispute Resolution Policy. “Dispute” means any disagreement, claim, controversy or action between you and Erainfotech (each a “Party”) that arises from or relates in any way to the Site, the Services, this Agreement (including an alleged breach), any transaction between us, or our relationship with you, whether in contract, warranty, misrepresentation, fraud, tort, statute, regulation or any other legal or equitable basis, given the broadest meaning the law allows. A Dispute does not include any claim by either of us for (i) trade secret misappropriation, (ii) patent infringement, (iii) copyright infringement or misuse, or (iv) trademark infringement or dilution, and if the parties disagree whether a matter falls into one of these four exceptions, a court and not the arbitrator decides that question. Disputes include claims that arose before this or any earlier agreement and those arising during or after its term, unless a later agreement replaces it. In this Section, “Erainfotech” includes our parents, subsidiaries, affiliates, employees, licensors and service providers. A Dispute that is not resolved informally and leads to an arbitration, lawsuit or other proceeding is a “Legal Proceeding”.

(B) Informal dispute resolution

Please contact our support team first so we can try to resolve your concern. Before starting any Legal Proceeding, each Party must send the other a written notice of Dispute (“Dispute Notice”) stating the sender’s name, address and contact details; details that let us identify your account, including your registered email address and mobile number; the detailed facts behind the Dispute; and the relief requested with a calculation of any claimed damages. The Dispute Notice must be personally signed by the aggrieved Party and not by counsel. Notices to Erainfotech must be sent to our address given in Section 32. Notices to you are sent by registered post to the latest address we hold for you.

The Parties will then negotiate in good faith. We may ask for a telephone conference, and you agree to take part personally (with your lawyer if you wish); you may likewise request one with us. If the Dispute is not resolved within sixty days after a compliant Dispute Notice is received, and the Parties have not agreed to extend the period, either Party may start a Legal Proceeding of a type this Section permits. Completing this process is a required condition before filing, and failing to do so is a breach of this Agreement. The limitation period in 25(G) and any filing deadlines are paused while the process runs. Unless the law prohibits it, an arbitration body must not accept a demand unless the claimant certifies in writing that this process was completed, and must administratively close any arbitration that skipped it. A court may enforce this requirement and stop a premature proceeding, and the Parties accept that the Party seeking to stop it would suffer irreparable harm without an injunction. Offers, promises, conduct and statements made during this process are confidential and inadmissible in any later proceeding, except to certify compliance, although evidence that is otherwise admissible or discoverable stays so.

(C) Waiver of class actions, class arbitrations and jury trials

This paragraph applies whether or not any other provision, including the right to arbitrate, has been waived. To the fullest extent the law allows, each Party may bring Disputes against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, representative or private attorney-general proceeding. No Dispute may be arbitrated on a class, collective, representative, consolidated or private attorney-general basis. To the fullest extent the law allows, each of us also waives any right to a jury trial.

(D) Binding individual arbitration

The Parties agree that: (i) all Disputes not resolved informally will be arbitrated under Subsection 25(E), except where a Services Agreement expressly amends or replaces this Section, in which case that Services Agreement controls; (ii) this Agreement relates to commerce and the Arbitration and Conciliation Act, 1996 of India governs the interpretation and enforcement of 25(E); and (iii) this Subsection survives termination of this Agreement. Arbitration means you give up the right to a judge or jury in court and your grounds of appeal are limited by law. The arbitrator may award the same individual relief, including injunctive or declaratory relief, as a court of competent jurisdiction, subject to the limits in Section 22, and only in favour of the individual Party seeking relief and only to the extent needed for that Party’s own claim. Arbitration costs can sometimes equal or exceed the cost of litigation, and discovery may be more limited than in court. The arbitrator’s decision is final and may be enforced by any competent court.

The arbitrator may not award relief for, against or on behalf of anyone who is not a party to the arbitration on a class, collective, representative or private attorney-general basis. If a court finds any part of this Subsection unenforceable for a particular claim or relief, that claim or relief will proceed separately in court as set out in this Section but will be stayed until the remaining claims are arbitrated. If this Subsection is found unenforceable as a whole, the arbitration provisions of this Section become void, but the jury waiver, the waiver of representative or class proceedings and the informal resolution process remain. You acknowledge that this Subsection is an essential part of the arbitration agreement.

(E) Arbitration procedure

Any Dispute not resolved informally will be settled exclusively by binding individual arbitration before a sole arbitrator appointed by mutual consent, or failing that, appointed in accordance with the Arbitration and Conciliation Act, 1996. This Agreement prevails over any conflicting rules of the arbitral institution or procedure. All other issues, including jurisdiction, arbitrability, formation, validity, enforceability, interpretation and scope of this Agreement, the proper parties, and whether a Party has breached this Section or waived arbitration, are for the arbitrator alone, except as stated otherwise above. If the arbitrator finds that strictly applying a term would make the arbitration fundamentally unfair, the arbitrator may modify that term to the least extent needed for fairness.

The following procedures apply:

• Commencing: A Party starts arbitration by sending the other a written demand that describes the Dispute and relief sought in detail. If you send it, you must also deliver it to our address in Section 32; if we send it, we will send it to your mailing address on file, or your email if no mailing address is available. A demand that does not certify compliance with 25(B) must be rejected or closed.
• Fees: Fees are shared as the applicable rules provide, unless the arbitrator reallocates them after finding that a Party breached this Section, that reallocation is called for under it, or that the law permits reallocation.
• Location: The seat and venue of arbitration will be Patna, Bihar, India.
• Dispositive motions: The arbitrator may decide dispositive motions without an oral hearing. A motion on the pleadings may be requested within 30 days of the arbitrator’s appointment, and a motion for summary judgment no later than 30 days before the evidentiary hearing.
• Discovery: Each Party may serve up to five document requests and up to five interrogatories (including subparts) within 21 days of the arbitrator’s appointment, and responses are due within 30 days. No other discovery, including depositions, is allowed unless both agree. Disagreements go to the arbitrator, who will weigh the claim’s size, the burden, the schedule and necessity. The Party seeking more discovery must show good cause.
• Confidentiality: On request, the arbitrator will order that confidential information disclosed in the arbitration be used only for the arbitration or to enforce the award, and that court filings containing it be sealed to the extent the court’s rules allow.
• Hearing: Unless a dispositive motion ends the case, each Party is entitled to a fair evidentiary hearing. The Parties waive oral hearings and agree to a decision on written submissions unless a Party requests a hearing within 10 days after the response to the demand. If a hearing is held, both Parties must attend personally (a corporate Party through a knowledgeable representative). Failure to attend without an arbitrator-approved continuance results in a default award.
• Award: The arbitrator will give a reasoned decision stating the relief awarded and a brief statement of reasons. The award binds only the two Parties and has no preclusive effect elsewhere, although the arbitrator may consider rulings from other arbitrations. Fees and costs may be awarded as the law allows, including where a claim or defence is frivolous, harassing or in bad faith.
• Settlement offers: Either Party may make a written settlement offer before the hearing (or before a dispositive motion is granted). It is deemed rejected if not accepted within 21 days and is not disclosed to the arbitrator until after the award. If the award in the opposing Party’s favour is less than the offer, or the award favours the offering Party, the opposing Party must pay the offering Party’s costs incurred after the offer, including legal fees, unless the law prohibits cost shifting, in which case the offer only stops the accumulation of such costs.

(F) Future changes and retroactive application

This Section applies to all Disputes between us, including those that arose before you accepted this Agreement and those arising afterwards. You may opt out of the retroactive application of this Section to Disputes that arose before your acceptance by emailing info@erainfotech.in within 30 days of being notified in writing of updates to this Section, or of otherwise accepting this Agreement, whichever is earlier (or a longer period where the law requires). Your email must identify your account (account number, individual name, company name, email address and phone number) and state: “I wish to opt out of the retroactive application of the Dispute Resolution Section 25 contained in Erainfotech’s Universal Terms of Service Agreement.” This opts you out only of retroactive application and nothing else. You remain bound by any earlier dispute resolution, arbitration, class and jury waiver, time limit and venue terms you previously agreed to, and all Disputes arising after your acceptance are resolved under this Section. This Subsection replaces any earlier opt-out provision, unless you timely opted out under the earlier agreement’s process.

If we amend this Section in future, you may opt out of its retroactive application by the same procedure within thirty days of the changes going live. For changes that we reasonably consider material, we will notify you by email and you will have thirty days from that notice to opt out. If you do not opt out, you are deemed to accept the amendments.

(G) Actions must be filed within one year

Any action arising from a Dispute covered by this Section must, subject to any pause expressly provided in this Agreement, be filed in arbitration (or in court where permitted) within one year of the event that caused the loss, injury, damage or liability, or within the minimum period the governing law permits if it does not allow a one-year contractual limit. After that the action is permanently barred. The period may be extended by a written agreement signed by both Parties.

(H) Exclusive venue for other controversies

Any Dispute that, for any reason, is not required to be arbitrated will be heard exclusively by the competent courts at Patna, Bihar, India. Any court proceeding to enforce this Section, including to confirm, modify or set aside an arbitral award, will be brought exclusively in those courts. Each Party irrevocably submits to their jurisdiction and waives any objection that they are an inconvenient forum.

(I) Governing law

All Disputes are governed by the laws of India, without regard to conflict-of-law rules, except that the interpretation and application of the dispute resolution process in this Section are governed by the Arbitration and Conciliation Act, 1996.

(J) Severability

If any provision of this Section is held unenforceable, it will be severed and the rest of this Section will remain in full force. This Section survives termination of this Agreement.

26. Unclaimed Property; Maintenance Charges

If you hold a positive account balance, whether in Store Credit, a prepaid wallet or otherwise, for three (3) years or more for any reason and we are aware of it, we will hand that balance over to the relevant authority in accordance with applicable law. Despite this, Store Credit is treated as inactive once it is 12 months old and has not been used to pay for a Service or fee. For inactive Store Credit we may, where the law permits, deduct a monthly maintenance charge equal to the lesser of INR 1,000 or the total Store Credit available on that date. No further charge applies once no Store Credit remains. We may apply the charge without prior notice.

27. Successors and Assigns

This Agreement binds and benefits the Parties and their respective heirs, successors and assigns.

28. No Third-Party Beneficiaries

Nothing in this Agreement gives any third party rights or benefits unless this Agreement expressly says so.

29. International Trade Laws

The Site and Services are subject to the export and trade-control laws and regulations of India, the United States (including its Department of Commerce, the Office of Foreign Assets Control and the State Department) and other competent authorities (together “Export Laws”). You must not use the Services to collect, store or transmit technical information or data controlled under Export Laws, and must not export or re-export, or allow the export or re-export of, the Services in violation of them. No Service may be downloaded or exported (i) into, or to a national or resident of, any country under a trade embargo, or (ii) to anyone on a government denied-parties or sanctions list. By using the Site and Services you confirm that you are not a national or resident of, located in, or controlled from a restricted country, that you appear on no denied-parties list, and that you will comply with all Export Laws, including anti-boycott, deemed-export and deemed-re-export rules. If you access the Site from another country, you do so on your own initiative and must obey local laws to the extent they apply and do not conflict with Export Laws; if they conflict, you must not access the Site or Services. These obligations survive termination or expiry of this Agreement.

We may screen accounts and payment details against government sanctions and restricted lists. If your details appear to match a listed person or entity, we may ask for more information to verify your identity (“Request for Information”), and you must respond within thirty days. We may suspend, restrict or end Services, lock or transfer domain names, freeze or release assets or take any other action we consider necessary to comply with sanctions laws, even before the thirty days end or after you respond. We are not responsible for any loss or damage resulting from such action.

30. Titles and Headings; Independent Covenants; Severability

Titles and headings are for convenience only and must not be used to interpret this Agreement. Each representation, covenant and agreement in it is a separate and independent one. If an arbitrator or court holds any provision (or part of one) to be illegal, invalid or unenforceable, the remaining provisions are unaffected and stay valid and enforceable to the fullest extent permitted by law.

31. English Language Controls

This Agreement, together with all policies and product agreements incorporated into it (collectively the “Agreement”), is written in English. Any translation is for convenience only, and where the law allows the English version prevails in a conflict. Where a translation is legally required and treated as binding, (i) both versions have equal validity, (ii) each Party confirms it has reviewed both and that they are substantially the same in all material respects, and (iii) if they differ, the translated version may prevail provided the Parties’ intent is fully considered.

32. Contact Information

If you have any questions about this Agreement, please contact us by email, phone or post at: